iSync for Mac OS X



Answers to important questions about   iSync

  • Why iSync plugins are not available for MAC Lion OS (OSx10.7)

The iSync plugins for MAC Lion OS (OSx10.7) is not supported anymore, because Apple has removed the iSync functionality from MAC Lion OS (OSx10.7).


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  • How do I setup iSync to work with my Nokia device?

To see how to setup iSync to work with your Nokia device and to synchronize your Calendar and Contacts data, visit http://europe.nokia.com/support/product-support/isync

 


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  • How can I solve the issue causing iSync to display the error: "iSync cannot connect to this device"?

Please try repairing the Bluetooth connection of the phone to the PC by following the below steps:

  1. Turn on Bluetooth on the phone and make it visible.
  2. On your Mac choose Set up Bluetooth Device from the Bluetooth item on the menu bar. If you do not see a Bluetooth item on the menu bar, go to System Preferences > Bluetooth > Devices and click Set Up New Device.
  3. The Bluetooth Setup Assistant window will open. Click Continue and select mobile phone as device type.
  4. Your Mac will begin searching for mobile phones. When you see your Nokia device's name on the list, select it and click Continue. Your Mac will now gather information about the Nokia device you selected. When it has completed, click Continue.
  5. You will then see a dialog with a passkey on it. Your Nokia device should now ask for a passkey to connect to your Mac. Enter the passkey displayed on your Mac and accept the connection requests from your Nokia device.
  6. If you don't want your Nokia device to notify you for every incoming connection request from the computer, please select your Mac from the pair devices list on your phone (you may need to refer to your user's manual to find this option) and set your Mac as authorized.
  7. Select the services you want to use with your phone by checking the boxes (optional) and click Continue.
  8. Your device should now be able to synchronize with your Mac.

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  • Why can't I install the iSync plug-in for my phone to my Apple Macintosh computer?

If a phone is not natively supported by iSync, it needs a phone plug-in.  Please follow the instructions below to install the plug-in. 

  1. Make sure that iSync is in the default location (Applications). 
  2. Make sure all Operating System updates are installed.
  3. Make sure all iSync updates are installed.
  4. Download and install the phone plug-in from http://europe.nokia.com/get-support-and-software/product-support/isync/compatibility-and-download. (note: select your device model before you can see Download button. If your device requires a plug-in, the Download button is displayed. Otherwise it is not displayed.)
  5. If the phone plugin fails to install, contact Apple.

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  • How can I connect my Nokia phone with Apple Mac (OS) computer?

To find information on how to connect and use your Nokia device with a Mac computer, go to http://europe.nokia.com/mac.


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  • Is my Nokia E52 device compatible with iSync?

Yes, with the device software version 022.009 or later.  Check the version by entering *#0000# on the home screen.

Download and install the iSync plug-in from:

http://europe.nokia.com/get-support-and-software/product-support/isync/compatibility-and-download.

Select Nokia E52 > Download.


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  • Can i use Macintosh Isync with my nokia 6700 Classic phone?

Nokia 6700 classic is not supported in Macintosh iSync.


Please check the compatibility devices list in  the link:
http://europe.nokia.com/get-support-and-software/product-support/isync/compatibility-and-download


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  • Can I sync the contacts and calendar in my Nokia N9 with Nokia Link?

Nokia Link doesn't support contacts and calendar sync, but Nokia N9 offers you many other ways to do such syncing. N9 has device to device sync support for bringing contacts from your old device to N9 and for some devices also calendar can be synced. N9 supports Mail for Exchange, GMAILTM or any POP/ IMAP capable mail servers. With Mail for Exchange not only the email is synced, but you can also sync contacts and calendar for services like Outlook, Windows LiveTM and GMAILTM.

 

 

 


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  • How do I sync contacts to my Nokia N9 from the Nokia online service?

If you have previously synced your contacts (e.g. from your old phone) to Nokia online service, you can sync the contacts back to your Nokia N9 in the following way:

  • If not already created, create the Nokia account in N9 by selecting Accounts > Add accounts > Nokia account.
  • Enable Contacts sync in the Nokia account settings.
  • Tap Sync to sync the contacts from the online service to your device.

 


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  • Can I sync Lotus Notes with my Nokia phone using Nokia Suite?

Unfortunately not. To keep information in sync between your Nokia phone and the Lotus Notes, it is recommended that you use a Nokia S60 phone (such as Nokia E72) with the Lotus Notes Traveler mobile application.


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  • How do I sync and back up my Nokia phone?

Select Menu > Settings > Sync and backup and from following options.

  • Phone switch - Synchronize or copy selected data between your phone and another phone using Bluetooth. Not all Nokia devices supports Phone Switch function. If you prefer to use Phone Switch function, both device must support this in order to sync data from one device to another. Customer can check their device user guide for information on how to use phone switch and if it is supported.
  • Create backup - Create a backup of selected data to the memory card.
  • Restore backup - Select a backup file stored on the memory card and restore it to the phone. Select Options > Details for information about the selected backup file.
  • Server sync - Synchronize or copy selected data between your phone and another device, PC or network server (network service).

 You can also sync and back up with PC suite or Ovisuite.


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  • How do I sync calendar items by using CalDAV in Nokia N9?

You can use CalDAV in your Nokia N9 phone to synchronise calendar items between your phone and remote calendar service (e.g. Google, Yahoo). Set up the calendar synchronisation in the following way:

  • Select Accounts > Add accounts > CalDAV.
  • Define Username (e.g. your Google or Yahoo email address).
  • Define your password.
  • Define Server URL (check with your service provider, e.g. google.com or https://caldav.calendar.yahoo.com).
  • Select Sign in.
  • After the sign in, you can define the calendar synchronising schedule and save the profile.

 

 


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  • Can I sync my text and multimedia messages with Nokia Suite?

Partly. You can sync text messages with Nokia Suite, but not multimedia messages.


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  • How do I sync Nokia Maps with my phone?

First, make sure the Nokia Maps app is installed on your phone and sign in to your Nokia account.

Then follow these steps:

1. Open the Nokia Maps app on your phone.

2. Select ‘Favourites’ then ‘Synchronise’ or ‘Sync’, depending on your phone.

3. If you’re not signed in to your Nokia account, your phone will prompt you to do so.

When you synchronise, only the information about your Favourites is updated. So if you want to see your Favourites on the map when your phone is offline, you’ll need to download a corresponding map as well. You can do that directly from the Nokia Maps app on your phone, or you can use the Nokia Suite app on your computer. 

If you edit your Favourites on your phone or online, the next time you sync, your most recent changes will be saved in both places.

Remember that synchronising sends data through your mobile service provider's network. Contact them if you want to find out about related costs, if any.


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  • When I sync, how can I make sure that none of my contacts and calendar items are accidentally deleted?

You can ask Nokia Suite to warn you when a certain number of these items are about to be deleted during the sync. Go to Tools > Options and select Contacts. Under the option Deleting in sync, you can enter the number of contacts that require a warning message to be shown before deletion. Then, select Calendar and tasks, and set an appropriate number there as well.


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  • Why cannot I sync messages older than 3 days to my device with Nokia Messaging client?

The Nokia Messaging client (Nokia Email client) fetches by default only the messages from the last 3 days. This setting is defined in the Nokia Messaging server and it cannot be changed in the client settings in the mobile device.


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  • Why can't I sync my Nokia phone with Microsoft Outlook 2010?

If you use Microsoft Outlook 2010 as a Click-to-Run version, it is installed in a virtual space and therefore it is invisible to sync applications. To be able to sync your phone with Outlook, you need to uninstall the Click-to-Run version and install the normal version of Microsoft Outlook 2010. For more information and the full installer of Microsoft Office 2010, click the link below:
http://www.msoutlook.info/question/473


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  • Why does the synchronisation of contacts fail with my Nokia N97 device?

The synchronisation of contacts may fail if there is not enough free phone memory to store the contacts. Check the available phone memory with File Manager application:

  • Select Menu > Applications > Office > File mgr.
  • Check the free space of C: Phone memory.

If the phone memory is full, delete some data or move the data to E: Mass memory. The following actions can help to increase the available phone memory: 

  • Clear the web browser cache to release memory used by the cache (in web browser, select Options > Clear privacy data > Cache).
  • If you have your own files stored in C: Phone memory, move them to E: Mass memory with File Manager application (select Menu > Applications > Office > File mgr.).
  • Check that the captured photos are not stored in phone memory (in Camera application, check Options > Settings > Memory in use)
  • With File Manager application, check that there are no photos and music files stored in C: Phone memory. Check also if there is something else filling up the phone memory. In File Manager, select C: Phone memory > Options > Details > Memory to view the memory usage details.
  • If you have applications installed in phone memory, remove the applications that are not needed, or move them to mass memory by removing and reinstalling the application.
  • If using phone software version 12.x.x or older, update to version 20.0.019 or later. The new phone software version contains improvements to optimize the phone memory usage.
  • After upgrading to version 20.0.019 or later, release some phone memory by installing the update package "Memory reorganiser" if available in Menu > Applications > SW Update. After "Memory reorganiser" has been installed, run it by selecting Menu > Applications > Reorganiser.
  • Change the messaging memory to E: Mass memory in Menu > Messaging > Options > Settings > Other > Memory in use.

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  • How can I transfer my phone numbers from my old device to my new Nokia device?
There are a number of different ways that you can transfer contacts between your old and your new phone, including:

1. SIM CARD
The simplest and most compatible way is to copy contacts to your SIM card. Disadvantage of this method is that SIM card can typically hold just one name and one number per contact, and the number of contacts is limited.

2. BUSINESS CARDS VIA BLUETOOTH
Bluetooth connectivity allows data to be relayed between two phones within a range of about ten meters. Most Bluetooth-enabled phones can send and receive contacts as vCard files, which allow you to transfer a complete contact to another phone with ease. With most devices you can also send a batch of contacts at once - the phone still makes a separate transfer per contact, but the process is automatic once the two devices are paired and set to accept transmissions from each other. vCards are first stored into the Received Files folder of your Nokia device and once all contacts have been received, you can import them to your new Nokia device address book by selecting Import all.
Manage your Nokia device Bluetooth settings either from Menu > Settings > Connectivity > Bluetooth or directly from the notification area of your device.

3. DEVICE-TO-DEVICE SYNC (between Nokia devices)
Your new Nokia device has Data transfer feature which allows you to transfer personal data including contacts between compatible Nokia devices. This is an effective method to transfer data but requires support from both Nokia devices. Data transfer can normally be found from Menu > Applications > Tools > Phone setup > Data transfer (Symbian Anna) or Menu > Settings > Connectivity > Data transfer > Phone switch (Symbian Belle). Initiating Data transfer from your device automatically connects to compatible Nokia device, just follow the instructions on the screen.

4. SERVER SYNCHRONISATION
A growing feature of the mobile internet is the ability to transfer your phone's personal data with a remote server, which is not necessarily the ideal way to transfer between devices but gives the added functionality that you can recover your data wherever you are in the world as long as you have internet access through your phone, so if you lose your data (or even your entire phone) on a business trip abroad, you don't have to wait to get home to recover it. An example of a server synchronisation service can be found at
www.ovi.com

5. PC SYNCHRONISATION
If you have your contacts saved on your PC, with Nokia Suite you can synchronise your PIM (Personal Information Management) data to your Nokia device. For Mac users there is Apple's iSync software which does the same thing. Please check Nokia Suite support pages for detailed compatibility and How to information.

6. BACKUP (between Nokia devices)
With Nokia Suite backup, you can copy all or a selection of personal data from compatible Nokia phone into a backup file that can be restored to your new Nokia phone. More information can be found from Nokia Suite help.
In general it is recommend to backup your phone with Nokia Suite regularly to ensure that nothing is lost if the phone is lost, stolen or broken. Please check Nokia Suite support pages for detailed compatibility and How to information.


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