Nokia E71 support

Answers to important questions about   Nokia E71

  • How do I format my Nokia device?

You can format your device by typing *#7370# in standby mode. Before the device is reset, you may need to provide the lock code. The default lock code is 12345.

IMPORTANT NOTICE!

  • Formatting the device will permanently erase all user data and settings as well as add-on applications and operator specific settings.
  • If you have made a backup of the device data, the data can be restored from the backup after formatting but some add-on applications can have restrictions that they are not restored from the backup.
  • If you use formatting to repair faulty behaviour of the device, restoring the backed-up data files may restore the unwanted behaviour as well. In that case, a partial restore may resolve the situation.
  • The contents of the SIM card and memory card (MMC) are not erased during formatting. Note, however, that in some device models (e.g. Nokia N8-00, E7-00, E6-00 and X7-00) the internal mass memory E: will be formatted in this situation. It is therefore important that you back up all your data from the E: mass memory before resetting the device. Use Nokia Suite to back up the contents to your PC.

 


Top
  • How can I check the WLAN MAC address of my Nokia phone?

To check the unique Wireless Local Area Network (WLAN) Media Access Control (MAC) address that identifies your Nokia phone, enter *#62209526# in the idle mode (or with touch screen phones after opening the dialler).


Top
  • How do I access and change the application installation settings on my Nokia device?

Depending on your device, select:

  • Menu > Applications > App. mgr. > Options > Settings (e.g. N85, N86, N95, N96)
  • Menu > Applications > Installations > App. mgr. > Options > Settings (e.g, 6730c)
  • Menu > Tools > App. mgr. > Options > Settings (e.g. E50, N76, N80)
  • Menu > Installations > App. mgr. > Options > Settings (e.g. E51, E66, E71, E90)
  • Menu > Ctrl. panel > App. mgr. > Options > Settings (e.g. E52, E72, E75, )
  • Menu > Ctrl. panel > Settings > Applications > App. manager (e.g. X5-01, E5-00)
  • Menu > Settings > Application mgr. > Installation sett. (e.g. 5800xm, N97, 5230, 5233, X6-00, N8-00, E7-00, X7-00)
  • Menu > Settings > Data mgr. > App. mgr. > Options > Settings (e.g. 5730xm)
  • Menu > Settings > Settings > Applications > App. manager (e.g. 6700 slide, C5-00)
  • Menu > Settings > Application manager > Installation settings (e.g. T7-00, 801T)

Set the following settings for application installations:

  • Software installation: Select whether Symbian software without verified digital signature can be installed.
  • Online certificate check: Select to check the online certificates before installing an application.
  • Default web address: Set the default address used when checking online certificates.

Some Java applications may require a message to be sent or a network connection to a specific access point for downloading extra data or components. In the App. mgr. main view, scroll to an application, and select Options > Open to change settings related to that specific application.


Top
  • How do I access and change the cellular network settings on my Nokia device?

Select one of the following (depending on your device model) 

  • Menu > Tools > Settings > Phone > Network (e.g. E51, E71, E90, N95, N96) 
  • Menu > Tools > Settings > Network (e.g. E65, N77, N93)
  • Menu > Settings > Settings > Phone > Network (e.g. 5730xm, 6710n, 6720c, 6700s, C5)
  • Menu > Settings > Connectivity > Network (e.g. 5800xm, N97, 5230, 5530xm)
  • Menu > Settings > Config. > Network (e.g. N75)

 The following settings are displayed:

  • Network mode (shown only if supported by the network service provider): Select which network to use. If you select Dual mode, the device uses the GSM or UMTS network automatically, according to the network parameters and the roaming agreements between the network service providers. If needed, contact your service provider for more details.
  • Operator selection: Select Automatic to set the device to search for and select one of the available networks, or Manual to manually select the network from a list of networks. If the connection to the manually selected network is lost, the device sounds an error tone and asks you to reselect a network. The selected network must have a roaming agreement with your home cellular network, that is, the network service provider whose SIM card is in your device.

Glossary: A roaming agreement is an agreement between two or more network service providers to enable the users of one service provider to use the services of other service providers.

  • Cell info display: Select On or Off to activate or deactivate cell info reception.  

Top
  • Why can I not install the latest Mobile VPN client in my E63, E66 or E71 device?

The sis-file of Nokia Mobile VPN Client cannot be installed to the following Nokia device software versions:

  • E71 v300.21.012
  • E66 v300.21.012
  • E63 v200.21.012

Upgrade to the latest device software version to be able to install the latest Mobile VPN client version.

In the above device versions, the built-in Mobile VPN Client version must be used and it cannot be upgraded. The problem occurs only with the above software versions, with the earlier and later device software versions the Mobile VPN Client can be successfully upgraded.

The device version can be checked by the command below:

*#0000#

 


Top
  • How do I reset some of the settings to their original values?

To reset some of the settings to their original values, select (depending on your device):

  • Menu > Tools > Settings > General > Factory settings
  • Menu > Settings > Phone > Phone mgmt. > Factory settings

To do this, you need the lock code. The default lock code is 12345. After resetting, the device may take a longer time to power on. Documents and files are unaffected.

Note: If your Nokia device support encryption of the device memory or the memory card, make sure you decrypt them before you restore the factory setting or your data may be lost.


Top
  • How do I lock my Nokia device remotely?
  1. Depending on your device model, select one of the following:
    1. Menu > Tools > Settings > Security > Phone and SIM.
    2. Menu > Tools > Settings > General > Security > Phone and SIM.
    3. Menu > Settings > Phone > Phone mgmt. > Security > Phone and SIM card.
    4. Menu > Settings > Settings > General > Security > Phone and SIM card.
  2. Scroll to Allow remote lock (or Remote phone locking) > Enabled
  3. Enter the remote locking message and confirm the message. The message must be at least 5 characters long.
  4. Enter the lock code for confirmation. Default lock code is 12345.
  5. Now you can lock the device remotely by sending a text message which contains the remote locking message. 

Note: When the device is locked, calls may be possible to the official emergency number.


Top
  • How do I change the language settings on my Nokia device?

Select Settings and from the following:

  • Phone language: Change the language of the display. Note that changing the language also affects the format used for date and time and the separators used, for example, in calculations. Automatic selects the language according to your SIM card.
  • Writing language: Change the input language. The characters, special characters and the predictive text dictionary are changed based on the input language.
  • Predictive text: Set the predictive text input on or off. Note that the predictive text dictionary is not available for all languages.

 


Top
  • How do I use the dictionary on my Nokia device?

Select Menu > Office > Dictionary.

To translate words from one language to another, enter text in the search field. As you enter text, suggestions of words to translate are displayed. To translate a word, select the word from the list.

Select Options and from the following:

  • Listen - Listen to the selected word.
  • History - Find previously translated words from the current session.
  • Writing languages - Select the writing language from the pre-defined list. The language list depending on your phone variants. 
  • Languages - Change the source language or the target language, download new languages from the web by using your device or remove a language from the dictionary. You cannot remove the English language from the dictionary. You can have two additional languages installed, besides English.
  • Speech - Edit the voice feature settings. You can adjust the speed and volume of the voice.

You can also download and install the languages to the Dictionary via PC from the Nokia Support site.


Top
  • How do I copy the contacts from the SIM card to the phone memory on my Nokia device?

This only applies for Symbian S60 3.0 and 3.1 devices. The instructions may vary depending on the device model. The best source of information is the User guide of device.

Example of copying contacts from a SIM card to a phone memory (Nokia N95):

  1. Open Contacts
  2. Select Options > SIM contacts > SIM directory 
  3. Select Options > Mark/Unmark > Mark (or Mark all)
  4. Select Options > Copy to Contacts

Top