FAQ

It’s easy – just use your phone’s software update application or Nokia Suite to download the update. The whole process should take less than ten minutes, depending on the speed of your connection. You can use:

• a Wi-Fi network that your phone is connected to

• your phone’s cellular data connection

• your PC’s internet connection, using Nokia Suite

If you use your phone’s cellular data connection to update the software, you may have to pay data charges. It’s usually faster and cheaper to use a Wi-Fi network or your PC’s internet connection.

Update via your phone:

For most devices, select Menu > Settings > Phone > Phone updates or  Menu > Applications > (Tools >) SW Update. If you don't find the software update application from these menu locations, check the correct one from the user guide.

Update via PC:

Connect your phone to the PC via an USB cable, and start Nokia Suite. Select Tools > Software updates and follow the on screen prompts.

These simple steps can help in a majority of cases.

Restart your phone

For phones with removable battery:
1. Switch your phone off
2. Remove the battery.
3. After a few seconds, put the battery in and switch your phone on.

For phones with non-removable battery:
1. Press and hold the power button until the phone vibrates and switches off.
2. Switch your phone on again.

Reset the settings

Restore the original factory settings as instructed in your phone's user guide.

Update the software

Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

• Fully charge the battery of your phone.
• Restart your phone.
  • For phones with removable battery do the following:
    1. Switch your phone off
    2. Remove the battery.
    3. After a few seconds, put the battery in and switch your phone on.
  • For phones with non-removable battery do the following:
    1. Press and hold the power button until the phone switches off.
    2. Switch your phone on again 
• Check that you are using a Nokia battery and charger compatible with your phone model. You can find compatibility information in your user guide.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support pages.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia Care point for inspection.

Try the following troubleshooting tips:

• Ensure that your phone is on and that there is sufficient signal strength.
  • Signal strength is indicated by the signal indicators at the left side of the phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
  • To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building. 
• If the phone's profile is set to Silent, Flight, Offline, or any other profile where ringing is silenced, it will not ring. Change the profile to General or Normal as instructed in the user guide. Check also the settings of your active profile, especially Ringing tone, Ringing type and Ringing volume. You may also try another Ringing tone, for example built-in Nokia tune, to rule out possible corruption of a transferred ringing tone.
• Make sure that call divert is not activated.
• Check if the headset is attached to your phone. For some phone models, the ring does not come through the speaker, only through the headset.
• Make sure your device is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

Charging times differ between charging models. USB charging is limited by the maximum current output of the USB device, and may take longer than charging with conventional chargers.

Note: all batteries including high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Nokia battery from an authorized Nokia dealer.

Both earpieces (Right/Left) are used when the Bluetooth Advanced Audio Distribution Profile (A2DP) is activated when listening to music or watching a video. When you make a call on your Nokia device while using a Bluetooth headset, the Hands-Free (HFP) or Headset (HSP) profile would be activated. Only the Right earpiece is used at this time.  This is a Nokia safety feature as the headset may be used in a vehicle as a Hands-Free device. This allows the user to still hear the environment around them while on an active call.

PIN (Personal Identification Number) codes:

• PIN code protects your SIM card against unauthorized use. It is asked when you insert the SIM card and boot up the device for the first time. It is 4 to 8 digits long and usually supplied with your SIM card. However, it is recommended to change the original PIN code to your own, the instruction on how to change the PIN code is provided in the user guide or Nokia Web site. 
• UPIN code is usually supplied with the USIM card. The USIM card is an enhanced version of the SIM card and is supported by UMTS mobile phones.
• PIN2 code is also 4 to 8 digits long and is supplied with some SIM cards, and is required to access certain services.
• If you enter any of the above PIN codes incorrectly three consecutive times, you need corresponding PUK codes to unlock them. Read more about PUK codes below.

PUK (Personal Unblocking Key) codes:

• PUK code is 8 digits long and is required to change a blocked PIN code.
• UPUK code is required to change a blocked UPIN code.
• PUK2 code is required to change a blocked PIN2 code.
• The PUK codes are also provided by your network operator.

Lock code / Security code / Password:

• These codes protect your phone from unauthorised use.
• The default lock code or security code supplied with the phone is 12345. The password is used with Nokia with Windows Phone devices, and there is no default for it. It is recommended to specify the code of your own. The instruction on how to change the code is provided in the user guide or Nokia Web site.
• Keep the new code in a safe place separate from your phone.
• If you get error notifications after entering the code too many times incorrectly, reboot the phone and wait for 15 minutes, then try again. If the problem persists, contact your local Nokia Care Point.

 Restriction code / Restriction password:

• The restriction code or restriction password may be required when using some network services, such as call restriction service. Note that not all network operators support such service.
• If your device display "Enter restriction code" when you insert a new SIM card, it means that your device has been locked to use a certain operator's network and it does not accept SIM cards from other operators.
• Contact your network operator for assistance.

Other PIN codes:

The module PIN is required to access the information in the security module of your SIM card.
The signing PIN may be required for the digital signature. 
 
Important! If you do not know or forget any of these codes, always contact your network operator.

In case you use a device with integrated GPS receiver, please have a look into the manual of your device on the location of the GPS receiver. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky. Make sure that your hand does not cover the GPS receiver. The time it takes to establish a GPS connection may vary between a few seconds and several minutes. Establishing a GPS connection in the car may take longer.

We recommend that you make use of Assisted GPS (A-GPS) to speed up the connection time for your GPS. A-GPS uses your mobile internet connection to connect to a Nokia server that tells your device which GPS satellites it will be able to connect to, substantially reducing the time taken to get a GPS fix.

If no satellite signal is found, consider the following:

• Check that your hand does not cover the GPS receiver.
• If you are indoors, go outdoors to receive a better signal.
• If you are outdoors, move to a more open space.
• If the weather conditions are bad or you are behind UV protected or heated windscreen, the signal strength may also be affected.

Note: The GPS operations take their power from the battery. Using an internal GPS receiver or a Bluetooth connection to an external GPS receiver may drain the battery faster.

These instructions may not apply to all phone models and manufacturers.

Contacts from your old phone
If you only want to transfer your contacts, or if you use an Apple Mac, use the Contacts Transfer app on your new phone.

If you have previously had a micro-SIM card, you can also copy your contacts from your micro-SIM card to your new phone. For more information on how to copy contacts to your SIM card, see the user guide of your phone.

Contacts and calendar from an online service
If your contacts and calendar are stored online as part of an online service such as Google Account, Microsoft Exchange, or even Facebook or Twitter, set up that account on your phone and your contacts and calendar entries are imported automatically.

For more information on how to set up an account on your phone, see the user guide of your phone.

Contacts and calendar from your computer
If you want to transfer your calendar entries and to-dos as well as your contacts, you need to have all these:

• Windows Live account
• Microsoft Outlook on your computer
• Microsoft Office Outlook Hotmail Connector downloaded and installed on your computer

If you don’t already have a Windows Live account, you can create one at www.live.com, or using your phone. For more information, see the user guide of your phone.

To download and install Microsoft Office Outlook Hotmail Connector, search for it at www.microsoft.com/download, and follow the displayed instructions. You may need to restart your computer, and you may need to install additional software.

Depending on what you need to install, and how much data you are syncing, this may take a while.

Nokia Symbian and series 40 phones, Android, iPhone, Blackberry

1. Use a compatible USB data cable to connect your phone to your PC.
2. Use the appropriate sync software on your PC, such as Nokia Suite, HTC Sync, Samsung Kies, or iTunes to sync your contacts, calendar entries, and to-dos from your old phone to your computer, and set the sync software to sync the items to Outlook.
3. In Outlook, add the Windows Live account to your Outlook using Microsoft Office Outlook Hotmail Connector. You may need to manually configure the settings.
4. Sync the desired content from your Outlook to your Windows Live account. It may take a while before the content is available in your Windows Live account.
5. If you haven’t already added your Windows Live account to your new phone, to import the content to your new phone, on your phone, select Settings > email+accounts > add an account > Windows Live, and follow the displayed instructions.

For more detailed information, see the FAQs on how to sync your Outlook contacts and calendar to Windows Phone.

Windows Phone
Back up the contacts and calendar entries in your old phone to Windows Live, and import them to your new phone straight from the service.

The Contacts Transfer app uses the Bluetooth Phone Book Access Profile (PBAP), so the contacts are transferred if your old phone supports the PBAP protocol.

Phones that support PBAP include most of Nokia Symbian and Series 40, iPhone, Android, and Blackberry phones.

Some contact data, such as addresses, mail addresses, or images, may not be transferred, depending on your old phone.

If your contacts are written in a language that is not supported by your new phone, the contact information may not be displayed correctly.